User journey: Prioritization
When a user completes prioritization via the Landbot triage tool, their data is processed and they are given a prioritization results page.
Incoming data
For each debt entered in the prioritization area:
A debt entity is created with a corresponding debt problem entity. The debt problem entity is set to a problem type of “Prioritized”
The debt entity is created with the debt type that corresponds to what the user indicated as the debt type.
Note
If a visitor has gone through prioritization and the system indicates that they have an identity theft issue, there will be a debt created of type “Identity theft” with an associated debt problem entity with a current problem of “Prioritization.”
Summary and next steps
The summmary and next steps page displays at the debt-prioritization url. This page includes:
A “Based on your response” summary.
Information on specific debt types entered
Identity theft
If the user has a problem type of identity theft and debt type of “prioritized”, an alert about tackling identity theft first displays
In litigation
If the user has a problem type of “active lawsuit” and debt type of “prioritized”, an alert about dealingi with an active lawsuit displays immediately after identity theft.
Highest priority debts
If the user has debt types that have a typical priority of “highest,” they will appear as cards here. Each card will show:
Name of the debt type
Prioritization summary
Learn more if there is a priority note
Highest priority label
Button “Take action now” that returns the user to the debt-tool filtered for the specific debt entity.
High priority debts
If the user has debt types that have a typical priority of “high,” they will appear as cards here. Each card will show:
Name of the debt type
Prioritization summary
Learn more if there is a priority note
High Priority label
Button “Tackle [debt type]” that returns the user to the debt-tool filtered for the specific debt entity.
Low priority debts
If the user has debt types that have a typical priority of “high,” they will appear as cards here. Each card will show:
Name of the debt type
Prioritization summary
Learn more if there is a priority note
High Priority label
Button “Get started with [debt type]” that returns the user to the debt-tool filtered for the specific debt entity.
For each category of debt priority, there is a carousel and overflow page if there are more debt entities than the display can hold.
Note
If a user selects a debt to work on, the Landbot tool will be updated to prevent them from starting a new prioritization.